Pet Sitting - Terms & Conditions

Ruff Trails – ABN 67 429 934 923

Services can not commence until this is provided back to the office, even if a deposit is paid. 

Table of Contents

Ruff Trails Terms & Conditions + Privacy Policy:  Live in Pet Sitting Services 1

1 DEFINITIONS AND INTERPRETATION 2

2. REGISTRATION 3

3. SERVICE PREREQUISITES 3

3a - Essential Preparations 3

3b - Documentation & Access 4

3c - Health & Safety 4

4. SERVICE POLICY 4

4a - Service Inclusions 4

4b - Liabilities 5

4c - Special Care Requirements 6

4d - Meet & Greet Session 6

5. CLIENT RESPONSIBILITIES 7

5a - NSW Regulations 7

5b - Home & Property 7

5c - Staff facilities 7

5d - Staff Privacy 8

5e - Pet Equipment 8

5f - Disclosure 8

5g - Administration 8

6. Client Warranties & Insurance 9

6a - Insurance Coverage 9

6b - Primary Risk Categories 9

7.  Staff Requirements 10

7a - Minimum Experience 10

7b - Staff Standards 10

8. STAFF RESPONSIBILITIES & Accountability 11

8a - Regulations 11

8b - Duty of Care 11

8c - Vehicle + Pet Taxi Travel 11

8d – Staff Pet Minding Responsibilities 12

Emergency Response Protocols 12

Liability Framework 12

9. PET SITTING POLICY 13

9a - Information Accuracy 13

9b - Payments, Fees & Chargers 13

9c - Visitor Notification (Clients Behalf) 15

9d - Staff Health and Wellness 15

9e - Smoking 15

9f - Guest 15

9g - Privacy and Surveillance 16

9h - Home Care Standards 16

9i – Social media 16

10. BOOKING ALTERATION POLICY 17

11. CANCELLATION POLICY 17

10a - Cancellation Policy 17

10b - Events Beyond Our Reasonable Control 17

12. COMPLAINTS POLICY 19

13. RISK AND MITIGATION POLICY 19

13a. Executive Summary 19

13b - Scope and Application 20

14. PERSONAL INFORMATION 21

15. EXCLUSIONS & LIABILITIES 21

16. CHANGES TO TERMS AND CONDITIONS 22

17. SCHEDULE 22

Part 1 – Pricing 22

Part 2 - Agreement and Acknowledgement 23

1 DEFINITIONS AND INTERPRETATION

• The following terminology applies to the Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements.

• "Client", “You” and “Your” refers to you, the person accessing Ruff Trails business services / website and accepting the Company’s terms and conditions for pet sitting. 

• "Ruff Trails", “Ourselves,” “We” and "Us", refers to our Company. 

• “Guardian,” “Staff,” “They,” refer to casual and fulltime staff. 

• “Party,” “Parties,” or “Us,” refers to both the Client and us, or either the Client or ourselves.

• “Visitor” refers to individuals known to the client visiting their home throughout the booking period. 

• “Guests” refer to the family and friends of the staff member caring for your pets. 

• All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of:

• provision of the Company’s stated services/products, in accordance with and subject to, prevailing Australian Law.

• Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, is taken as interchangeable and therefore as referring to the same.

2. REGISTRATION

Prior to any services commencing all clients are to complete the Registration forms for Ruff Trails. These forms contain the members & emergency contact details, vet release and a pet profile for each of your pets. The pet profiles outline all your pets personal, medical and behavioural information. 

• Registration forms can be downloaded from the Ruff Trails website or requested via email at ayla@rufftrails.com.au

•  All documentation is to be completed and signed, with the service deposit paid before pet sitting can be finalised and scheduled.

• Clients must notify Ruff Trails staff of any changes or adjustments to the information provided relating to their pets in the registration forms and pet sitting documentation.

3. SERVICE PREREQUISITES

Along with the registration form, the following requirements must be completed  before pet sitting services commence:

3a - Essential Preparations

• Pre-service consultation - Meet and greet session between staff and pets

• Safety assessment - Evaluation of staff safety and property suitability

• Security briefing - All security systems and cameras disclosed to Ruff Trails

• Pet history disclosure - Complete medical and behavioural information provided

3b - Documentation & Access

• Documentation completion - All registration forms and booking files finalised

• Access arrangements - Working key or agreed access plan provided

• Backup entry plan confirmed

• Weather contingency plans established

3c - Health & Safety

• Veterinary notification - Your regular vet informed of upcoming services

•  Health maintenance - Tick, worming, and flea treatments current

• Emergency contacts - Relevant contact details supplied

• Service timing - Agreed arrival and departure times established

4. SERVICE POLICY

Ruff Trails facilitates temporary pet care services for a range of staff guardians. Our guardians are carefully selected individuals who are committed to delivering exceptional care and services for your beloved companions.The below service inclusions are tailored directly with each client and pet. 

4a - Service Inclusions

Our comprehensive pre service meet and greet will cover discussions and instructions surrounding the below service inclusions tailored to you:

 Daily Pet Care

• Pre-service meet 

• Overnight care - Staff sleep in your home while maintaining daily flexibility

• Food and water management 

• Cleaning and tidying 

• Grooming 

 Health & Wellbeing

• Age-appropriate exercise for canines

• Medication administration following your instructions

• Health monitoring and status updates as per agreements

• All bookings with casual staff have Ayla as the additional care supervisor, who stays in touch with the staff members, acting as a support person for them. Ensuring standards are maintained along with the wellbeing of both them and the pets in their care. 

• Emergency response protocols activated when needed

• Reinforcement of your existing routines

• Maximum alone time never exceeds agreed limits.

• Arrival and departure notifications

 Home Management

• Basic household tasks (bin collection, mail retrieval)

• Security maintenance throughout service period

• Property condition left at handover standard

4b - Liabilities

Shared Responsibility Areas

Certain circumstances require mutual understanding:

• Unpredictable animal behaviour beyond reasonable control

• Unsecured property environments with multiple access points

• Pre-existing pet health conditions

4c - Special Care Requirements

Special considerations include any behavioural, medical, or routine requirements specific to your pet, including:

• Reactivity or separation anxiety

• Medication administration

• Dietary restrictions or allergies

• Limited alone-time tolerance

We carefully match our staff's availability with your pet's routine requirements, as some team members maintain other employment or study commitments. Dogs requiring supervision every four hours or less are classified as high-level special considerations, like puppies.

Your pet and assigned Guardian may need several introductory visits before service begins to ensure proper familiarity. While highly adaptable pets may not require this introduction period, we strongly encourage it for most bookings.

4d - Meet & Greet Session

For new clients or those who have not used our live-in services recently, Ruff Trails will arrange a comprehensive briefing session before your start date. During this meeting, we will discuss:

• Home care standards 

• Pet care requirements and daily routines

• Staff responsibilities and emergency procedures

• Guest Policy 

• Visitor Policy 

• Privacy & Surveillance policy 

• Smoking Policy 

If you are a frequent client, then you may not need a meet and greet for every booking unless there are new Guardian carers. 

5. CLIENT RESPONSIBILITIES

5a - NSW Regulations

Ensure you follow any pet rules and regulations of the state. 

• Strictly adhere to the duty of care, pursuant to the Animal Care and Protection Act 2001.

• A commitment to the upkeep of vaccinations, flea, tick and worm treatments as per registration forms. If administration is required during a pet sit booking, this will be discussed at the meet and greet. 

• Pets’ have been registered with their local government area (LGA) and have a working and updated microchip.

5b - Home & Property

Ensure Home and Property environment meets your pet's welfare requirements

• Sufficient sleeping space 

• Animals are adequately protected within the home, as well as within the vicinity of the home through safe pet proofing and property security.

• A secure area available when your pet is left alone where they can access proper toilet locations, food and water. 

5c - Staff facilities

Provide adequate staff facilities, including: 

• Bedroom

• Bathroom 

• Kitchen 

• Laundry facilities

• Towels 

• Bed Coverings 

• Rag towels

5d - Staff Privacy

Ensure complete Staff Privacy, including:

• Notifying Ruff Trails staff of any surveillance devices outside and inside the property  (reference). privacy and surveillance policy 

• Client family and friends visiting notification policy (reference).

5e - Pet Equipment

Provide working equipment such as:

• Pet bowls 

• Pet Towels 

• Walking leads/Harness

• Excrement bags

• ID Tags

• Harness and/or collar

• Food + Treats stored for the entire service duration

• Medications adequately stocked with clear instructions

5f - Disclosure

Provide Accurate Information, including but not limited to: 

• Property Information 

• Pet Information 

• Emergency contacts and Visitors

• Pet alone time restrictions 

• Communication/ wellbeing update expectations 

• Behavioural considerations 

5g - Administration 

• Ruff Trails Administration 

  • Service forms completed with accurate information

  • All the Terms and Conditions have been read. 

  • All Ruff Trails invoice and deposits paid on time. 

  • Update the admin office if your pet’s health, routine, or information changes. So, we can keep our records accurate. 

6. Client Warranties & Insurance

6a - Insurance Coverage

Your peace of mind is our priority. Ruff Trails insurance covers all Pet Care Guardians during active bookings, providing comprehensive protection for:

• Public Liability Insurance 

• Professional Indemnity 

As established by the Australian Government, Ruff Trails has public liability insurance through Pet Business International - Authorised Representative No: 001278789 of PSC Connect Pty Ltd ABN 23 141 574 914 AFS License No 344648 - c/o Penguin Risk Solutions Authorised Representative of PSC Connect Pty- 2/885 Wellington Street West Perth  WA 6005.

6b - Primary Risk Categories

6b.i - Animal Behaviour Risks

Unpredictable pet behaviour remains an inherent aspect of animal care. Our approach acknowledges that even the most well-behaved pets can exhibit unexpected reactions due to stress, illness, or environmental changes.

6b.ii - Property and Environmental Hazards

Client homes present unique challenges, from unsecured premises to multiple access points. Environmental factors including weather conditions, traffic, and unfamiliar territories during walks create additional considerations.

Safe service delivery requires:

• Secure property access with controlled entry points

• Hazard-free environments suitable for pet care

• Clear emergency contact information readily available

7.  Staff Requirements

7a - Minimum Experience

• Canine + Pet Care Training through Ruff Trails 

• Pet First Aid certificates + kits

• Ruff Trails Procedure Training 

• Previous Pet Industry or pet care experience

7b - Staff Standards

• Complete comprehensive meet-and-greet sessions establish trust between pets and caregivers

• Show ability to create strong bonds with various pets

• Demonstrate commitment to our high standards of animal care

• Demonstrate professional and consistent service delivery 

• Demonstrate understanding and commitment to all Risk mitigation strategies 

• Provide regular communication with the Ruff Trails pet care Supervisor, and engage them when urgent and non urgent scenarios arise. 

• Be available for Care Supervisor inspections. 

8. STAFF RESPONSIBILITIES & Accountability 

8a - Regulations 

• Ruff Trails strictly adheres to all Australian ethical standards, regulations and acts enacted for animal care and protection. These include:

  • Animal Care and Protection Act 2001

8b - Duty of Care

Ruff Trails upholds the international standard for Animal Welfare, being the ‘5 Freedoms’. These include:

• Freedom from Hunger and Thirst:

• Ensures animals have ready access to fresh water and a diet that maintains their full health and vigor.

• Freedom from Discomfort:

  • Provides an appropriate environment, including adequate shelter and a comfortable resting area.

• Freedom from Pain, Injury or Disease:

  • Requires the prevention of pain, injury, or disease through prompt diagnosis and treatment.

• Freedom to Express Normal Behaviour:

  • Involves providing sufficient space, proper facilities, and the company of their own kind (where appropriate) to allow for natural behaviours.

• Freedom from Fear and Distress:

  • Ensures conditions and treatment that avoid mental suffering and fear. 

Please refer to the ‘Risk and Mitigation Policy’ regarding all emergency protocols.

8c - Vehicle + Pet Taxi Travel 

• All Pets travelling in Guardian or Ruff Trails vehicles will be secured in the vehicles with a harness and seatbelt buckle clip or dual clips.

• All Staff will follow road rules and speed limits while pets travel in these vehicles. 

• Transportation Safety

  • Pet taxi services involve vehicle safety, secure restraint systems, and managing anxious animals in confined spaces during transit.

8d – Staff Pet Minding Responsibilities

• Prioritise pet care

• Always secure your home and pets safely

• Follow client guidelines 

• Follow Ruff Trails Procedures 

• Respond to emergencies using established protocols

• Collect mail and maintain property security

• Provide communication throughout service as required

• Structure daily schedules around the pet's established needs

• Never leave young puppies/kittens unattended longer than 4 hours

• Adhere to agreed time periods for pet supervision

• Vacate the home at the agreed time and date, ensuring the home is left in the same condition it was handed over. 

Emergency Response Protocols

When emergencies arise, our Guardian Training procedures activate immediately:

Staff Response Sequence:

• Get pet/s and themselves to safety 

• Administer emergency first aid if required 

• Get pet to vet if required 

  • Veterinary consultation with your preferred clinic or the nearest emergency vet

• Notify Pet Care Supervisor 

• Care supervisor deployment for on-site support

• Client notification with real-time update

Liability Framework

Service Provider Accountability

We maintain full responsibility for:

• Negligent actions by our staff members

• Failure to follow established protocols

• Inadequate emergency response when procedures exist

• Our staff are covered under our Public Liability Insurance Policy 

9. PET SITTING POLICY

9a - Information Accuracy 

Detailed and accurate information regarding special considerations is crucial for effective service delivery. 

• Ruff Trails reserves the right to adjust pricing or cancel services should new requirements or information emerge during the meet-and-greet session or active service period.

9b - Payments, Fees & Chargers

Please refer to Part 1 of the Schedule below for price lists.

9b.i - Base fees

Base Daily rates for pet sitting/minding cover the below, additional fees and charges may apply as outlined in clauses 9bii- 9bv. 

- Staff time/labour – exercise, feeding, cleaning, living location

- Staff Support – Ruff Trails Supervisors

- Basic Pet care 

- Pet treats

- Activity equipment

- Safety equipment

9b.ii - Deposit Requirements

Your 50%  deposit is expected following the meet and greet session to finalise the booking and confirm your dates. The booking is not considered confirmed until the deposit is received and all documents completed. 

9b. iii - Supply Requirements & Additional Costs

Please provide all necessary food and medications on-site. Pet-related expenses incurred during the service period will be applied to your final invoice. All expenses will be itemised with receipts provided where applicable.

9b.iv  - Veterinary Services

• Ongoing medical issues requiring vet visits incur pet taxi fees and follow the veterinary release form.

• Emergency veterinary care follows the veterinary release form completed during registration

• Medication collection due to stock depletion incurs pet taxi charges

Our established relationships ensure immediate care access:

• Primary veterinarian consultation as your first choice

• Gordon Vet Hospital partnership for extended hours

• SASH Service network for specialized emergency care

If the primary vets are unavailable we will resort to the closest emergency vet. 

Financial responsibility for veterinary services remains with pet owners, with pre-authorized payment arrangements streamlining emergency care delivery.

Payment arrangements with your veterinary clinic must be established prior to your departure.

9b.v - Petrol Charges

Clients that are outside the designated service area will be charged an additional cost of

$1.40 per kilometre travelled.

9c - Visitor Notification (Clients Behalf)

To respect our staff's privacy and maintain home security, all visitors of the clients to the home during live-in services must be advised to Ruff Trails at the meet and greet. For all visitors for which we have not previously been advised on, they must provide 24-hour advance notice to our staff. This policy is particularly important for visitors with house keys, as our staff members live in your home and may be eating, studying, showering, resting, or working when unexpected visitors arrive. 

• If this procedure is not followed the staff guardian and Ruff Trails reserve the right to deny entry to persons not preestablished. 

Have them contact your assigned Guardian directly using the provided phone number. 

9d - Staff Health and Wellness 

Staff members may temporarily postpone dog walking services if they become unwell or wet weather days during the assignment period to ensure the safety of both your pets and our team.

9e - Smoking 

While not all staff members smoke, those who do must be allowed to onsite while adhering to strict guidelines. The below is subject to agreement during the meet-and-greet session.

• Smoking is permitted outside only in designated area

• Smoking materials may be stored inside the house when not in use in designated area

• All smoking materials must remain inaccessible to pets

9f - Guest 

Staff completing any live-in services have the right to one guest minimum per booking for safety and support purposes who may stay over. Parties and medium/large gatherings are prohibited.

For bookings exceeding seven days:

• Staff right to one guest per booking for safety and support purposes who may stay over.

• Up to four people may visit at a time for short periods

• The client will specify any other restrictions or allowance at the meet and greet. 

• Additional fees apply if issues with the guest policy disrupt staff routines

• All guests complete Guest Form of Responsibility

9g - Privacy and Surveillance

• All interior cameras must be deactivated during the pet-sitting period to respect staff privacy rights. This is to ensure staff feel safe and comfortable. 

• Exterior cameras may remain active, but locations must be disclosed to Ruff Trails staff

• Our team will maintain regular communication and provide photo updates as discussed during the meet-and-greet

• Ruff Trails connects a pet monitoring camera for continued oversight when staff are away from the home. 

• No client information or documentation will be shared with anyone outside the Ruff Trails organisation. 

9h - Home Care Standards

• All staff adhere to guidelines discussed during the meet-and-greet session

• The home will be returned to the same condition it was handed over on the move-in date refer to staff minding responsibilities 

• General wear and tear of household items is considered normal within reasonable limits

9i – Social media

• Social media / Pet Image use – You agree by booking with us to use your pet’s image online for our website/advertisements/social media. 

• None of your identifying details will be online, just our story with your pet. 

10. BOOKING ALTERATION POLICY 

Ruff Trails reserves the right to adjust your quote or final invoice if added information emerges during the meet-and-greet or upon service completion. We also reserve the right to cancel your booking should any misleading information be provided.

Should your travel plans extend beyond the original agreement, applicable daily rates will be added to your invoice. Extension availability cannot be guaranteed once services commence – please contact us immediately regarding any schedule changes.

11. CANCELLATION POLICY

11a - Policy

11a.i Christmas Peak Period (December - January)

Cancellations made 35 days or less prior to the start date will result in deposit forfeiture. You must email the office at ayla@rufftrails.com.au and message your care guardian. This policy reflects our commitment to your dates and the significant income loss from declining other requests.

lla.ii - Off-Peak Period

Cancellations made 21 days or less prior to the start date will result in deposit forfeiture. You must email the office at ayla@rufftrails.com.au and message your care guardian. This policy reflects our commitment to your dates and the significant income loss from declining other requests.

INITIALS: ______

11b - Events Beyond Our Reasonable Control

11a.i - Weather

• Dangerous weather conditions grant Ruff Trails the right to delay, or postpone aspects of live-in, including walks and training sessions.

• The significance of dangerous weather will be determined by the Bureau of Meteorology (BoM), and/or Ruff Trails staff. This may include weather warnings being issued by the BoM, or staff making judgment calls regarding the condition of the weather and how it may impact pet sitting services.

• Wet weather deemed too dangerous for staff and/or dogs, will have the exercise services delayed or postponed until conditions improve.

• Light rain is not considered dangerous and Ruff Trails staff will ensure adequate protection of animals if services are to be completed in rain.

• Winds over 30km may result in postponement.

• Temperatures exceeding 32’C+ will mean walks time may be adjusted to fit lower temperatures. or may result in postponement of exercise elements of the service.

• Light rain is not considered dangerous weather unless accompanied by high winds or lightning.

11b. ii - Illness

• Ruff Trails will only cancel pet-sitting services due to staff illness resulting in hospitalisation or complete incapacitation where no replacement can be secured. Ruff Trails will always make every effort to resolve such situations without service cancellation. 

• This situation has never occurred, and a full refund would be provided if it did.

Other 

• Any Party affected by extreme events shall notify the other Party of the circumstances and use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein. If no such agreement can be made, ....

Primary Risk Categories

• Health and Medical Emergencies

  • Pet health incidents can escalate rapidly, requiring immediate professional intervention. Medication errors, allergic reactions, and sudden illness demand swift, knowledgeable responses.

Emergency Preparedness Framework

Our multi-layered emergency response system includes:

• 24/7 Emergency Protocol Guide providing step-by-step incident management

• Portable first aid kits equipped for both human and pet emergencies

• Real-time pet monitoring systems using advanced camera technology

• Immediate veterinary access through established partnerships

12. COMPLAINTS POLICY

Ruff Trails takes all complaints seriously. If you have a complaint or concern regarding a Ruff Trails casual staff member, admin staff member, business process or Ayla herself please contact (Ayla) directly. Please always email any concerns in addition to calling or submitting on our website under the contact page. We will endeavour to reply as soon as possible and address your concerns. We will also take the necessary action to see your queries are resolved and business processes updated where needed. 

Owner + Care Supervisor: Ayla E

📞 0435 242 332

✉️ ayla@rufftrails.com.au

13. RISK AND MITIGATION POLICY

13a. Executive Summary

Your beloved pets deserve nothing less than exceptional care, and that's exactly what drives our comprehensive risk management approach. This policy establishes a robust framework that protects both your furry family members and our dedicated service providers while ensuring transparent, accountable pet care services.

13b - Scope and Application

The policy encompasses all pet service offerings, creating a safety net that spans:

• Overnight pet sitting in your home environment

• Daily dog walking adventures in various locations

• Pet medication administration with precision and care

• Pet taxi services for veterinary visits and appointments

• Every service interaction falls under this protective umbrella, ensuring consistent standards across all touchpoints.

13c - Regular Review Cycles

• Policy updates incorporating industry best practices as required

• Post-incident analysis driving procedural enhancements

• Staff training refreshers maintaining skill currency

• Client feedback integration improving service delivery

13d - Documentation Updates

Our living document approach ensures:

• Current emergency procedures reflecting latest protocols

• Updated risk assessments addressing new challenges

• Enhanced training materials supporting staff development

13e - Quality Assurance Commitment

Every booking receives dedicated care supervisor oversight, ensuring:

• Consistent service standards across all interactions

• Immediate escalation pathways for complex situations

• Client advocacy during challenging circumstances

Professional mediation when conflicts arise

13f - Documentation Excellence

Meticulous record-keeping supports every service:

• Detailed pet profiles capturing individual needs and preferences

• Comprehensive care routines ensuring consistency

• Risk assessment worksheets for each unique environment

• Incident reporting systems enabling continuous improvement

14. PERSONAL INFORMATION

•  It is important to Ruff Trails that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

• Please refer to the Ruff Trails ‘Privacy Policy’ for specific information regarding how Ruff Trails ensure protection of client data, sensitive information, personal information and any third parties asking for client information.

15. EXCLUSIONS & LIABILITIES 

To the fullest extent permitted by law, Ruff Trails

•  Excludes all liability for damages arising out of the pet’s behaviour while in care at the client’s address.

• Both client and Ruff trails understand the limitations of control we have on animal behaviour.

•  Ruff Trails does not exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

• Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party, pursuant to clause 11b. This includes but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen.

16. CHANGES TO TERMS AND CONDITIONS

• Ruff Trails reserve the right to change these conditions from time to time as it sees fit and your continued use of the services will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will notify clients of these changes via email. If there are any changes in how we use our client Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be emailed to you 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis. Ruff Trails will not be held accountable for any errors or discrepancies within this document.

•  These terms and conditions form part of the Agreement between Ruff Trails and our Clients. Your use of this service and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

17. SCHEDULE

Part 1 – Overnight Pet Sitting Pricing 

Our transparent pricing reflects the level of care your pet requires:

• Puppy/Kitten: $150 per day

• Adult Dog (High-Level Considerations): $1500 per day

• Adult Dog (Low-Level Considerations): $105 per day

• Standard Adult Dog Care: $90 per day

• Adult Cat or Other Pet (with considerations): $75 per day

• Adult Cat or Other Pet (standard care): $65 per day

Additional pets receive a 65% discount on their relevant pricing tier. Puppies and kittens are always classified as your primary pet.

Part 2 - Agreement and Acknowledgement

These terms and conditions ensure the highest standard of care for your beloved pets while maintaining the security and integrity of your home. By engaging our services, you acknowledge understanding and agreement to these conditions.

Violation of these conditions on the client's part may result in booking cancellation with no refund for payments made.

Violation of these conditions on the staff members part may result in liability for damages, no commission payment for the staff member and a client refund (amount determined by Ruff Trails administration).

Our Pet Care Guardians are ready to provide exceptional care for your pets with the professionalism and dedication you deserve.

Questions about these terms? Contact our team for clarification before your service begins.

The client must complete this prior to commencing any Pet Sitting services with Ruff Trails. Ruff Trails will notify you when Terms and Conditions have changed, and you will be required to reacknowledge the added terms prior to the next services.

By accepting your quote and paying the deposit you are confirming you have reviewed and agreed to the above terms and conditions, as well as the privacy policy. 

I have read and understood the Terms + Conditions outlined above.